Terms and Conditions of Sale

Last updated: 28 August 2026

IMPORTANT NOTICE – ENGLISH VERSION

This English version of the Terms and Conditions of Sale is provided for convenience only. It is a non-binding translation of the original French version. In the event of any discrepancy, interpretation issue or dispute, the French version shall prevail and be legally binding.

Article 1 – Purpose

These Terms and Conditions of Sale (hereinafter the “Terms”) set out the conditions applicable to orders and services offered through the BeMOGA platform, accessible in particular at bemoga.com (hereinafter the “Platform”).

The Platform notably allows users to:

  • subscribe to federation licences, insurance policies, options and related services;
  • enter competitions through the official platform of the French Equestrian Federation (Fédération Française d’Équitation – FFE);
  • register for competitions, training courses and other events organised by third parties where registrations and bookings are managed through the Platform;
  • book additional products or services offered by organisers, including stabling, accommodation, meals, pitches, logistical services and other services;
  • access various digital services offered by BeMOGA.

General use of the Platform is also subject to BeMOGA’s Terms of Use.

Article 2 – BeMOGA identification

The Platform is published and operated by:

BeMOGA, a non-profit association governed by the French Law of 1 July 1901
SIRET : 820 172 575 00020
347 rue de Crèvecoeur
60600 Agnetz – France

E-mail : [email protected]

Hereinafter “BeMOGA”.

Article 3 – Scope and role of BeMOGA

These Terms apply to orders placed through the Platform, subject to any specific provisions applicable to certain services and, where applicable, the organiser’s own terms and conditions of sale.

BeMOGA’s role depends on the nature of the service ordered.

3.1 Services provided directly by BeMOGA

For certain services, BeMOGA provides the service directly to the user and is responsible for the proper performance of its own obligations.

3.2 Services offered by a third-party organiser

Where a registration, booking or service relates to a competition, training course or event organised by a third party, the organiser is the supplier of, and is responsible for, the relevant service.

BeMOGA provides organisers and users with a technical solution enabling, in particular, the presentation of services, management of registrations and bookings, collection of information, payment and, depending on the circumstances, administrative and financial management of orders.

BeMOGA does not become the organiser merely because a service is displayed, booked, paid for or administered through the Platform.

Article 4 – Products and services offered

4.1 Licences, insurance and federation-related procedures

BeMOGA enables users to carry out various procedures relating to equestrian activities, including:

  • subscribing to or renewing FFE licences;
  • subscribing to RCPE and other insurance policies or options;
  • adding options associated with a licence;
  • registering horses;
  • other administrative or federation-related procedures offered on the Platform.

Some of these services require the involvement of the French Equestrian Federation or other third-party organisations.

The user undertakes to provide accurate, complete and up-to-date information required to process their request.

4.2 Competition entries made through the FFE

BeMOGA provides an assistance and administrative management service enabling riders to enter competitions through the official platform of the French Equestrian Federation.

In this context:

  • BeMOGA acts on behalf of the rider in order to submit and complete the requested competition entry;
  • the entry is made through the FFE systems;
  • the applicable sporting rules, participation requirements, deadlines, prices and cancellation rules include those defined by the FFE and/or the competition organiser;
  • BeMOGA neither publishes nor operates the FFE platform and cannot intervene in decisions made by the FFE or the organiser.

The user remains responsible for their eligibility for the selected event and for the accuracy of the information provided.

4.3 Competitions, training courses and events managed through BeMOGA

BeMOGA provides third-party organisers with a tool enabling them to manage all or part of the registrations, entries, bookings and payments relating to their competitions, training courses or events.

Services offered may include:

  • registrations or entries;
  • stable or box bookings;
  • accommodation;
  • meals;
  • pitches or logistical services;
  • additional options and services defined by the organiser.

Unless expressly stated otherwise, these services are offered and provided by the relevant organiser and not by BeMOGA.

The organiser’s identity and information relating to the event are displayed on the Platform.

Article 5 – Organisers’ own terms and conditions

5.1 Organiser with its own terms and conditions of sale

An organiser may establish its own general or specific terms and conditions of sale applicable to the registrations, bookings and services it offers.

Where such terms exist, they are made available to the user before the order is confirmed, in particular in the shopping cart or during the checkout process.

Confirmation of the order constitutes acceptance of those terms by the user.

For services provided by the organiser, the organiser’s terms govern the contractual relationship between the user and the organiser in all matters relating to the service offered by the organiser, including:

  • participation requirements;
  • the characteristics and content of the services;
  • prices set by the organiser;
  • cancellation conditions;
  • refund conditions;
  • any fees retained in the event of cancellation;
  • changes to or cancellation of the event;
  • rules specific to the competition, training course or event.

The organiser’s terms therefore do not replace these Terms as a whole. These BeMOGA Terms continue to apply to use of the Platform, the technical and administrative services provided by BeMOGA, payments managed through BeMOGA and services provided directly by BeMOGA.

In the event of any conflict between the organiser’s terms and these Terms, the organiser’s terms shall prevail only in respect of matters relating to the service for which the organiser is the supplier. These Terms shall prevail in respect of BeMOGA’s own obligations and services.

5.2 Organiser without its own terms and conditions

Where an organiser has not provided any specific terms and conditions of sale, these Terms shall, by default, constitute the contractual framework applicable to the order placed through the Platform, including the cancellation and refund rules set out herein.

However, the application of these Terms does not make BeMOGA the organiser or supplier of the services offered by the organiser.

The organiser remains solely responsible for the services it offers and for their proper performance.

In particular, the organiser is solely responsible for:

  • the accuracy and completeness of information relating to its event and the services offered;
  • descriptions, photographs, documents and information that it publishes or provides to BeMOGA for publication;
  • the prices it sets;
  • participation conditions and eligibility criteria;
  • advertised availability and capacity;
  • the organisation and conduct of the event;
  • the compliance of the facilities, equipment and services offered;
  • safety matters falling within the organisation of the event;
  • changes, postponements or cancellations of the event;
  • the actual provision of booked services;
  • decisions concerning participants and their participation;
  • disputes concerning the nature, quality or performance of a service falling within the organiser’s responsibility.

BeMOGA does not systematically verify information entered by organisers and cannot guarantee its accuracy.

Accordingly, any complaint concerning the organisation or conduct of the event or a service provided by the organiser falls under the organiser’s responsibility.

BeMOGA remains responsible for its own obligations, including the proper operation of the technical services it provides, within the limits set out in these Terms and under applicable law.

Article 6 – Information about services

The essential characteristics and prices of the services are displayed on the Platform before the order is confirmed.

For services offered by a third-party organiser, this information is entered directly by the organiser or published by BeMOGA on the basis of information supplied by the organiser.

Users are invited to review all information displayed on the event page and during the ordering process before making payment.

If there is any uncertainty concerning a service offered by an organiser, the user may contact BeMOGA or the organiser before placing an order.

Article 7 – Prices

The applicable prices are those displayed at the time the order is placed.

Prices are stated in euros and include all applicable taxes, unless otherwise indicated.

Depending on the service, the amount paid may include:

  • the price of the service;
  • additional fees or options;
  • a BeMOGA commission or service fee where applicable.

The total amount payable is displayed to the user before final confirmation of the order.

For services provided by a third-party organiser, the prices of those services are determined under the organiser’s responsibility.

BeMOGA cannot be held responsible for the level of prices or pricing policy determined by an organiser, the FFE or any other third party.

Article 8 – Orders

Before final confirmation of an order, the user is provided with a summary enabling them to verify the selected services and the total amount payable.

The user is responsible for verifying the accuracy of the information provided and the services selected.

The order becomes final after:

  • confirmation of the order summary;
  • acceptance of these Terms;
  • where applicable, acceptance of the organiser’s own terms;
  • successful payment where payment is required.

An order confirmation is then made available or sent to the user.

Article 9 – Payment

9.1 Payment methods

Payment is made using the payment solutions offered on the Platform.

BeMOGA may use various payment service providers.

Payment card information is processed directly by the relevant payment service providers.

BeMOGA neither collects nor stores payment card data used to make a payment.

9.2 Collection of payments for services offered by third parties

For services offered by organisers, BeMOGA may be responsible for collecting amounts due as part of the management of the order.

Depending on the arrangement agreed with the organiser, BeMOGA may in particular:

  • collect amounts on behalf of the organiser;
  • manage refunds;
  • deduct agreed commissions, fees or amounts;
  • remit to the organiser the amounts due to it.

The collection of an amount through BeMOGA does not mean that BeMOGA becomes the supplier or organiser of the relevant service.

Article 10 – Right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the fourteen-day right of withdrawal may notably not be exercised in respect of services relating to accommodation other than residential accommodation, catering or leisure activities that are to be provided on a specific date or during a specific period.

Depending on their nature, this exception may notably apply to registrations and bookings relating to competitions, training courses and events organised on a specific date.

Where this exception applies, the order is binding upon confirmation and the user does not benefit from the statutory fourteen-day right of withdrawal.

The absence of a statutory right of withdrawal does not prevent the application of any cancellation option provided by the organiser, the FFE or these Terms.

For other services, the right of withdrawal applies where provided by law and in accordance with the applicable statutory conditions.

Article 11 – Cancellation of a registration or booking

11.1 Services offered by an organiser

The cancellation conditions applicable to a registration or booking are those displayed at the time of the order or set out in the organiser’s terms where the organiser has its own terms.

The organiser may notably provide for:

  • a cancellation deadline;
  • a full or partial refund;
  • the retention of certain fees;
  • no refund after a specified date.

Where cancellation is permitted, the request must be made in accordance with the procedure indicated on the Platform or in writing to BeMOGA where no other method is provided.

Any request received after the applicable deadline may be refused.

11.2 Entries made through the FFE platform

For entries made by BeMOGA through the FFE platform, the cancellation rules and deadlines of the FFE and the organiser apply.

Where the request must be submitted to BeMOGA:

  • it must be made in writing in a clear, explicit and unambiguous manner;
  • it must reach BeMOGA before 6:00 p.m. on the final cancellation day applicable to the competition.

An unclear, conditional or late request cannot be taken into account.

Article 12 – Refunds

Where a cancellation gives rise to a refund, the refund is made in accordance with the conditions applicable to the order.

For a service offered by an organiser, the refundable amount is determined in accordance with:

  • the organiser’s own terms, where applicable;
  • the conditions displayed at the time of the order;
  • or, failing that, these Terms.

BeMOGA may technically process the refund on behalf of the organiser.

The fact that a refund is technically processed by BeMOGA does not transfer to BeMOGA responsibility for a cancellation or refund decision that falls within the organiser’s responsibility.

Any banking delay before a refund appears in the user’s account depends in particular on the user’s bank and the payment service provider.

Article 13 – Modification, postponement or cancellation of an event

Any decision concerning whether a competition, training course or event is maintained, modified, postponed or cancelled is the responsibility of its organiser.

The organiser is responsible for the consequences of such decisions and determines, in accordance with applicable law and any terms and conditions of sale it may have, the arrangements applicable to the affected registrations and bookings.

BeMOGA may assist by communicating information from the organiser to users and technically implementing the changes or refunds decided upon.

Such assistance does not make BeMOGA responsible for the decision taken by the organiser.

Article 14 – BeMOGA’s liability

BeMOGA is responsible for the proper performance of the services it provides directly, in accordance with applicable law.

For services provided by a third-party organiser, BeMOGA acts as a technical and administrative service provider and, where applicable, assists with payment management.

In particular, BeMOGA does not intervene in:

  • the material or sporting organisation of the event;
  • the definition of participation rules;
  • the organiser’s pricing decisions;
  • the quality or compliance of the facilities made available;
  • the reception of participants;
  • the provision of stabling, accommodation, meals or other services offered by the organiser;
  • sporting decisions;
  • the conduct of the competition or training course;
  • decisions to modify, postpone or cancel the event taken by the organiser.

Accordingly, BeMOGA cannot be held liable for damage resulting from a failure attributable to the organiser or another third party.

BeMOGA remains responsible for failures directly attributable to it in the performance of its own obligations.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

Article 15 – User responsibility

The user is responsible for the accuracy of the information provided when placing an order.

In particular, the user is responsible for checking:

  • their identity and contact details;
  • the identity of the relevant rider or horse;
  • the services selected;
  • the dates and characteristics of the event;
  • their eligibility for the selected service or competition class;
  • any required documents, licences, qualifications or supporting evidence.

BeMOGA cannot be held responsible for consequences resulting from inaccurate or incomplete information provided by the user.

Article 16 – Personal data

Personal data collected in connection with orders are processed in accordance with BeMOGA’s Privacy Policy.

For competitions, training courses and events managed through the Platform, information required to manage registrations and bookings is accessible to the relevant organiser and, where necessary, to its service providers involved in organising the event.

Certain information may also be transmitted to the French Equestrian Federation or its service providers where necessary to carry out a federation-related procedure.

Article 17 – Platform availability

BeMOGA takes reasonable measures to ensure the availability and proper operation of the Platform.

Temporary interruptions may nevertheless occur, in particular due to maintenance, updates, technical incidents or events beyond BeMOGA’s control.

BeMOGA does not guarantee permanent and uninterrupted availability of the Platform.

Where technically possible, BeMOGA takes reasonable measures to restore the service as soon as practicable.

Article 18 – Force majeure

Neither party shall be liable for a failure resulting from an event of force majeure within the meaning of French law and case law.

Article 19 – Evidence of transactions

Data recorded by the information systems of BeMOGA and its service providers may be used as evidence of orders, payments, requests and transactions carried out through the Platform, subject to any admissible evidence to the contrary.

Confirmations, electronic communications, transaction histories and technical data may notably be retained for this purpose under the conditions set out in the Privacy Policy.

Article 20 – Complaints

For any difficulty relating to the operation of the Platform or a service provided directly by BeMOGA, the user may contact:

[email protected]

Where a complaint concerns a service provided by an organiser, including its content, conduct, compliance, cancellation or the conditions set by the organiser, BeMOGA may forward the request to the organiser or provide the user with information enabling them to contact the organiser.

Such assistance does not constitute an acknowledgement by BeMOGA of any liability relating to the service provided by the organiser.

Article 21 – Consumer mediation

In accordance with the French Consumer Code, where a user qualifies as a consumer, they may refer a dispute with a professional to a consumer mediator free of charge with a view to reaching an amicable resolution, after first submitting a written complaint to the relevant professional.

Where the dispute concerns a service provided directly by BeMOGA, the consumer mediator appointed by BeMOGA is:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
Website: www.cm2c.net

Where the dispute concerns a service provided by a third-party organiser, the user must contact the relevant organiser and, where applicable, the consumer mediator appointed by that organiser.

Article 22 – Governing law and dispute resolution

These Terms are governed by French law.

In the event of a difficulty, the parties are encouraged to first seek an amicable solution.

If no amicable agreement can be reached, the dispute may be brought before the competent courts in accordance with the ordinary rules of jurisdiction.

Where the user qualifies as a consumer, the mandatory provisions of the French Consumer Code concerning jurisdiction remain applicable.

Article 23 – Changes to the Terms

BeMOGA may amend these Terms, in particular to reflect changes to its services, applicable law or the operation of the Platform.

The Terms applicable to an order are those accepted by the user when the order is confirmed.

The current version is available on the Platform at all times.